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Post by definitelyabot on Mar 29, 2021 0:49:49 GMT
Hello all. I restored my iPhone to factory settings. I redownloaded the game and signed back into Game Center. Now I have nothing. No robots, weapons, clan, gold, PREMIUM TIME......
Need this to be fixed please and thank you
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Post by MMND_Zionage on Mar 29, 2021 9:01:28 GMT
Dear definitelyabot We will restore your account. Can you send me the nickname or screenshot of your profile before your account disappeared? And can you send me user id of your newly created profile when you enter the game after resetting the phone? User id code is the long code found under your name after entering your profile when you enter the game. You can copy it using the button next to it and send it to me. I am waiting your reply. Thank you. Best regards.
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Post by definitelyabot on Mar 31, 2021 15:00:40 GMT
Current user ID number: #-MArA3h7WL3vq4W28f3Y
I do not have a screenshot of my previous account before restoring my iPhone. I did not know I would need one. My display name was “DefinitelyABot”. Thank you for your help!
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aidan
New Member
Posts: 1
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Post by aidan on Apr 2, 2021 12:32:30 GMT
I have been playing for months now and have gone on today and have lost anything my last name was "Scoripa" and now my name is "The Hunter." can you please give me my old account back and soon because I have almost the Alden I have been saving up for. Please help me.
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Post by definitelyabot on Apr 5, 2021 16:38:00 GMT
Dear definitelyabot We will restore your account. Can you send me the nickname or screenshot of your profile before your account disappeared? And can you send me user id of your newly created profile when you enter the game after resetting the phone? User id code is the long code found under your name after entering your profile when you enter the game. You can copy it using the button next to it and send it to me. I am waiting your reply. Thank you. Best regards. Any idea on the time frame for this fix? |
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Post by MMND_Zionage on Apr 8, 2021 12:07:42 GMT
Dear definitelyabot Our developers started the your account restore process. You can complete the account restore process by following the steps when you enter the game. Thank you. Best regards.
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Post by definitelyabot on Apr 9, 2021 0:17:32 GMT
Dear definitelyabot Our developers started the your account restore process. You can complete the account restore process by following the steps when you enter the game. Thank you. Best regards. I opened the game on my phone and did not see any changes or steps to follow. |
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Post by MMND_Zionage on Apr 9, 2021 13:44:55 GMT
Dear definitelyabot Our developers will start the your account restore process again. In this process, please do not log in to your account on another device and play the game on a single device. I'll let you know when we start the account restore process. Thank you. Best regards.
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Post by MMND_Zionage on Apr 13, 2021 6:29:33 GMT
Dear definitelyabot We were going to start the restore process. We found your profile named ''DefinitelyABot'' in our system, but it appears to be level 2. Was your missing profile level 2? And can you give detailed information about your missing profile? Thank you. Best regards.
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Post by definitelyabot on Apr 13, 2021 12:31:05 GMT
I just realized I made a mistake. My current account is level 2 and called “definitelyabot”. The account I need recovered is called “APotentialThreat”. It had premium time when I restored my phone. I had several higher level dominators equipped to two higher level spark robots. I owned a ratcher and a curious. The curious was equipped with two ocex and two dominators. I cannot remember the specific names of the other boys I owned, but there are several
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Post by MMND_Zionage on Apr 14, 2021 12:45:00 GMT
Dear definitelyabot Thanks for information. We started the process of restoring your account in line with the information you have provided. You can complete the account restore process by following the steps when you enter the game. Thank you. Best regards
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Post by definitelyabot on Apr 14, 2021 19:18:46 GMT
Great! Thank you very much!
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