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Post by oic221 on Dec 13, 2021 21:09:14 GMT
Hi, I had to replace my phone and lost quite a bit of game data. Robots, accessories, upgrades and several levels. When I access chat my level/rank is correct. Can this be fixed?
User id: #-L_ZBahV3RKW6ccNKqYF
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Post by MMND_Zionage on Dec 15, 2021 11:36:38 GMT
Dear oic221 We reviewed your account. The most up-to-date data in our system appears to be your profile, which is level 38. Our developers started the process of restoring your most up-to-date data. You will see a warning when you enter the game with some steps to follow. You can complete the restore process by following the steps in this warning. Thank you. Best regards.
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Post by oic221 on Dec 22, 2021 19:51:55 GMT
How long does this usually take? No result yet... TIA
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Post by MMND_Zionage on Dec 27, 2021 11:23:45 GMT
Dear oic221 If you did not see a warning with the steps to complete the restore process when you entered the game, we will start the restore process again. I will tell the developers to restart the restore process. We will restart the restore process as soon as possible. Best regards.
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