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Post by poppop on Oct 3, 2022 2:30:05 GMT
I am stuck on the loading screen. I have: Cleared all caches (Google services, play, games) and uninstalled/reinstalled the game.
The only way I can get to my hangar is by using mobile data and not wifi.
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Post by poppop on Oct 4, 2022 1:10:49 GMT
So now I've tried a factory data reset on my phone and I unplugged my router overnight. Still stuck on the loading screen. I have to switch to mobile data to log in, then it won't let me play really because I'm trying to play a multiplayer game using mobile data. If I switch over to WiFi after logging in, the game crashes. I played for months and then suddenly without me changing anything it just started doing this.
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Post by MMND_Zionage on Oct 4, 2022 7:56:36 GMT
Dear poppop Hi, I'm sorry for the problem you're having. What's your phone brand and model? I am waiting for your reply. Best regards.
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Post by poppop on Oct 5, 2022 2:51:24 GMT
Dear poppop Hi, I'm sorry for the problem you're having. What's your phone brand and model? I am waiting for your reply. Best regards. Alcatel_5004R The game ran fine for 8 months.
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Post by poppop on Oct 5, 2022 2:52:21 GMT
Android 10
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Post by poppop on Oct 6, 2022 1:57:05 GMT
So all my datas gone. I got into my hangar today and it sent me back to the "let's build your first robot" screen.
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Post by MMND_Zionage on Oct 12, 2022 7:56:01 GMT
Dear poppop, we fixed this issue with the last update. If you are still experiencing this issue, please contact me again. Best regards.
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