Lost all my prime bots after reinstall

[sheridan]

I lost all my key bots after reinstall, had someone contact me to ask for my player ID and haven’t heard a word in 3 weeks. No one is responding to my messages.
#-LczifZXREOfA_rYb09G
Please let me know what I need to do to get them back.
Thank you

[MMND_Zionage]

Dear player, we are sorry for our late reply. On which date did you lose your robots? Because when we examine the user id you sent, we cannot see that your robots are missing in the data of your account. Are you sure the user id is correct? I am waiting for your reply. Best regards.